Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in New York.
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We receive occasional complaints about Citigroup. Here’s one where a consumer did not receive four percent cash back because of a technicality. And Citi didn’t side with one of its customer in a dispute, but should have. Fraudulent charges went through on a Citibank customer’s Citi Costco Visa, but Citibank wouldn’t help. It also didn’t give this customer the rest of his money.)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Citigroup.
Primary Contact
Elizabeth Barnett
Senior Vice President, Global Customer Solutions
399 Park Avenue
New York, NY 10043
Elizabeth.j.barnett@citi.com
Secondary Contact
Margo Pilic
Chief of Staff to CEO
399 Park Avenue
New York, NY 10043
margo.pilic@citi.com
Karen Peetz
Chief Administrative Officer
399 Park Avenue
New York, NY 10043
karen.peetz@citi.com
Chief Executive
Jane Fraser
CEO and President of Consumer Banking
399 Park Avenue
New York, NY 10043
jane.fraser@citi.com
To contact Citigroup customer service, you have several options:
– For general banking services, call (800) 285-1709 .
– If you have a hearing or speech impairment, use TTY: (800) 788-0002 .
– Outside of the US call 1 210 677 0065 .
Yes, Citigroup offers 24/7 customer service.
To make a payment, call the general customer service number (800) 285-1709 .
For Citigroup Priority Bank services, you can call ( 800) 374-9500 .
Yes, Citibank is a subsidiary of Citigroup. Citigroup is the parent company that oversees various financial services, including Citibank.
Citigroup is a publicly traded company, and its ownership is distributed among shareholders. There isn’t a single individual owner.
If you need help with Citigroup, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
This contact was published on September 30, 2015 and updated on June 28, 2024.
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